FAQ

Frequently Asked Questions

All Orders typically ship within 12 hours once the order has been placed. Orders ship Monday through Friday excluding Holidays. You will receive a shipping confirmation email with tracking number once the order has shipped from the warehouse

We accept all major credit cards: Visa, MasterCard, American Express, PayPal and Apple Pay.

For all orders : If for any reason you decide not to keep any item you have ordered you have up to 30 days from receiving your order to decide whether to send an item back to us.

To return within a few days of receipt all you need to do is send the item back to us with the completed returns slip from the invoice. If your decision is delayed for any reason then send us a reply to your order confirmation email within 30 days of receiving the item to let us know about your decision to make a return.

The cost of return postage is to be paid by the customer unless the order has been incorrectly supplied or is faulty, in which case please contact us before returning any item.

We will refund or exchange returned items provided they are delivered back to us complete with all packaging and tags, unworn and unused (i.e. the same as they were received). Normally refunds and exchanges will be processed on the same day that the goods are received back by us.

Just post your items with the return slip (see the bottom of your invoice) to: 

Transform – Returns 
Unit 28 Heathfield
Stacey Bushes
Milton Keynes
MK12 6HP
UK



Exchanges: If you are returning an item for exchange please email us with your requirement by replying to your order confirmation email. We can then try to ensure that we have the exchange item in stock when your returned item arrives.

Just post your items with the return slip (see the bottom of your invoice) to: 

Transform – Returns 
Unit 28 Heathfield
Stacey Bushes
Milton Keynes
MK12 6HP
UK



Please understand that the security of items in transit before they are received back by us is your responsibility. Therefore we recommend using a signed for, insured service. If in doubt please ask at your local Post Office. A Certificate of Posting (provided free of charge by Royal Mail) should be adequate for lower priced items, otherwise use Signed For service or Parcel Force, which can be insured for an additional fee. All of these services are available from any Post Office counter.

 

We want you to be happy with your Transform item and we put pride in the performance and quality of our products. That being said sometimes things can go wrong and we will help you to solve this issue. The first step is to email us the problem with your order number, or receipt (if ordered from a store) at warranty@transformgloves.com
Please include a description of the fault with photos and we will get back to you the same day with a solution, with either a replacement product or refund.