Hassle Free Returns
OUR HASSLE FREE RETURN POLICY
For orders within the UK and EU: If for any reason you decide not to keep any item you have ordered you have up to 14 days from receiving your order to decide whether to send an item back to us.
To return within a few days of receipt all you need to do is send the item back to us with the completed returns slip from the invoice. If your decision is delayed for any reason then send us a reply to your order confirmation email within 14 days of receiving the item to let us know about your decision to make a return.
The cost of return postage is to be paid by the customer unless the order has been incorrectly supplied or is faulty, in which case please contact us before returning any item.
We will refund or exchange returned items provided they are delivered back to us complete with all packaging and tags, unworn and unused (i.e. the same as they were received). Normally refunds and exchanges will be processed on the same day that the goods are received back by us.
Orders from outside the UK: The cost of carriage for sending an exchange item to an overseas address will be payable before the replacement item is sent.
HOW DO I MAKE A RETURN?
Exchanges: If you are returning an item for exchange please email us with your requirement by replying to your order confirmation email. We can then try to ensure that we have the exchange item in stock when your returned item arrives.
Just post your items with the return slip (see the bottom of your invoice) to:
Transform – Returns
Unit 28 Heathfield
Please understand that the security of items in transit before they are received back by us is your responsibility. Therefore we recommend using a signed for, insured service. If in doubt please ask at your local Post Office. A Certificate of Posting (provided free of charge by Royal Mail) should be adequate for lower priced items, otherwise use Signed For service or Parcel Force, which can be insured for an additional fee. All of these services are available from any Post Office counter.